GUARANTEES AND INSURANCES
Rejsegarantifonden (the Travel Guarantee Fond)
Nordic Surf Travel is of course a member of the Travel Guarantee Fund (member no. 2967). To you as a consumer this means that if we were to go bankrupt before or after the performance of your purchased trip, you are entitled to full compensation/home transportation from the Travel Guarantee Fund. In other words, you can be completely safe – no matter what should happen, your trip is secured!
Association of Danish Travel Agents and Tour Operators
The Association of Danish Travel Agents and Tour Operators is an industry association to Danish travel agencies. The association was established in 1938, and since its establishment it has worked to create attractive terms for the travel agencies in Denmark.
Before the admission to the association, Nordic Surf Travel has met a number of criteria for professional knowledge and finances. An active membership of DRF is thus a mark of quality.
Our membership of DRF further means that we have undertaken to satisfy rulings from the Travel Industry Complaints Board, if exceptionally we have not been able to reach agreement with the customer about a complaint. Thus, this gives our customers great confidence in choosing us as their tour operator.
It is strongly recommended to take out insurance, in particular insurance that covers the period for your purchased trip in the event of accident or illness. It is also recommended to take out cancellation insurance that covers if you want to cancel the agreement.
Nordic Surf Travel has further established some insurances that give you great security as a customer.
- Danish general commercial liability insurance
- This insurance covers if we personally impose injury to you or damage to your things during or after performance of the activities that are included in our complete package tour.
- Extended third-party liability insurance
- This insurance covers in case that elements of our complete package tours cannot be supplied due to sub-suppliers’ non-conformity, bankruptcy or as a result of natural disasters etc.
At Nordic Surf Travel, we offer you to handle the entire trip from planning until you return home. Therefore, we are of course also available during your trip if you need help!
You can contact us here
Telephone: +45 70 60 50 70
Whatsapp: +45 42 24 00 53
We endeavour to respond to and deal with your communication as soon as possible.